Refund Policy

This Refund Policy applies to all paid subscriptions for Green Apps products, including Green Bowler, Green Captain, Green Score and any future apps we release.

1. Free tier

Each app includes a way to try it before committing to a purchase — no payment is required upfront. We encourage you to make use of the free tier or trial before purchasing.

2. 30-day refund guarantee

If you purchase a subscription or event credit pack and are not satisfied, you may request a full refund within 30 days of your purchase date, no questions asked. To request a refund within this period, please contact us at contact@greenapps.co.uk with your registered email address and we will process your refund promptly.

3. Refunds after 30 days

Refund requests received after the 30-day window will be considered on a case-by-case basis at our discretion. We will always try to be fair and reasonable. In particular, if you have made a purchase but have not used the app at all, please contact us and we will consider a refund regardless of timing.

4. Automatic renewal and inactive accounts

Where subscriptions are used, they renew automatically each year. You will receive an email reminder before your renewal date so the charge is never a surprise. If you are charged for a renewal and have not used the app since your previous renewal, please contact us and we will consider a refund.

5. How refunds are processed

Since payments are processed by Paddle as Merchant of Record, refunds are issued by Paddle. You can also request a refund directly via paddle.net. Refunds are returned to the original payment method via Paddle. Please allow up to 5–10 working days for the refund to appear, depending on your bank or card provider.

6. Contact us

For any refund requests or questions about this policy, please contact us at: contact@greenapps.co.uk. We aim to respond to all refund requests within 2 working days.